Shipping
Shipping Policy
How shipping works on Hobby Space.
Hobby Space is a marketplace. Orders are fulfilled by sellers, while shipping labels are generated through the platform to create a clearer delivery process for buyers and sellers.
Order placed
Once a buyer places an order, the seller receives a WhatsApp notification.
Seller dashboard
The seller logs in to their dashboard to view the order and download the shipping label generated by Hobby Space.
Pack & ship
The seller packs the order and arranges courier collection or drop-off at the courier company’s drop-off locations.
Delivery
The courier handles delivery to the buyer using the generated shipping label.
Seller responsibility
Sellers must process orders within 3 calendar days.
Sellers are responsible for preparing, packing and handing over orders to the courier safely. Proper packaging helps reduce the risk of damage during delivery transit.
Timeline
Order processing timeline
Seller should process the order, pack the item and arrange shipment.
Seller can cancel the order and the buyer will be automatically refunded.
If the seller does not process the order within 7 days, the order will be automatically cancelled.
Before buying
Buyers can review seller ratings before purchase.
Before placing an order, buyers are encouraged to check seller reviews, product photos, item condition and listing details.
For collectibles, item condition, packaging, authenticity, edition and photos matter. Please review the listing carefully before checkout.
FAQ
Shipping questions
Who ships the order?
The seller prepares and ships the order using the shipping label generated through Hobby Space.
How long does the seller have to process the order?
Sellers are required to process orders within 3 calendar days.
What happens if the seller has no stock?
The seller can cancel the order, and the order will be automatically refunded to the buyer.
What happens if the seller does not process the order?
If the seller does not process the order within 7 days, the order will be automatically cancelled.
Should sellers take packing proof?
Yes. We recommend sellers take photos or videos of the parcel before handover in case of a delivery or dispute issue.
Who is responsible for safe packing?
The seller is responsible for ensuring the item is packed safely to prevent damage during delivery transit.
Need help?
Contact Hobby Space support.
If you need help with an order, shipping issue or seller fulfilment matter, contact us with your order details.
Contact Support